Where we refer to “process”, it means how we collect, use,
store, make available, destroy, update, disclose, or otherwise deal with your
personal information. As a general rule we will only process your personal
information if this is required to deliver or offer a service, provide a
product or carry out a transaction.
We may combine your personal information and use the
combined personal information for any of the purposes stated in this Privacy
Policy.
In this document any reference to “we” or “us” or “our”
includes Our Company and any of its subsidiaries.
If you use our services, goods, products, and service
channels you agree that we may process your personal information as explained
under this Privacy Policy. Sometimes you may provide us with consent to process
your personal information. Read it carefully because it may limit your rights.
As a global organisation this Privacy Policy will apply to
the processing of personal information by any member of our company globally.
If we process personal information for another party under a contract or a
mandate, the other party’s privacy policy will apply to the processing.
We can change this Privacy Policy from time to time if the
law or its business practices requires it.
The version of the Privacy Policy displayed on our website
will apply to your interactions with us
Personal information refers to any information that
identifies you or specifically relates to you.
Personal information includes, but is not limited to, the
following information about you:
We will only process your personal information for lawful purposes relating to our business if the following applies:
Special personal information is personal information about the following:
We may process your special personal information in the following circumstances:
We may process your special personal information in the following circumstances:
The third parties from whom we may collect your personal information include, but are not limited to, the following:
We will process your personal information for the following reasons:
In general, we will only share your personal information if any one or more of the following apply:
We will only transfer your personal information to third parties in another country in any one or more of the following circumstances:
This transfer will happen within the requirements and safeguards of the law. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in your country or if the other country’s laws provide better protection the other country’s laws would be agreed to and applied.
An example of us transferring your personal information to
another country is where foreign payments take place if you purchase goods or
services in a foreign country.
TAKE NOTE: We are a global organisation your personal
information may be shared within all our company entities in other countries
and processed in those countries.
You must inform us when your personal information changes.
Please refer to our Promotion of Access to Information Act 2 of 2000 Manual (PAIA Manual)
for further information on how you can give effect to the rights listed below. Download the PAIA
Manual.
You have the right to request access to the personal information we have about you by contacting us. This includes requesting:
We will attend to requests for access to personal
information within a reasonable time. You may be required to pay a reasonable
fee to receive copies or descriptions of records, or information about third
parties. We will inform you of the fee before attending to your request.
Please note that the law may limit your right to access information.
You have the right to request us to correct or delete the
personal information we have about you if it is inaccurate, irrelevant,
excessive, out of date, incomplete, misleading, obtained unlawfully or we are
no longer authorised to keep it. You must inform us of your request in writing.
Please refer to our PAIA Manual for further information in this regard, like
the process you should follow to give effect to this right. It may take up to
15 business days for the change to reflect on our systems. We may request
documents from you to verify the change in personal information.
A specific agreement that you have entered into with us may
determine how you must change your personal information provided at the time
when you entered into the specific agreement. Please adhere to these
requirements. If the law requires us to keep the personal information, it will
not be deleted upon your request. The deletion of certain personal information
may lead to the termination of your business relationship with us.
You may object on reasonable grounds to the processing of
your personal information
We will not be able to give effect to your objection if the
processing of your personal information was and is permitted by law; you have
provided consent to the processing and our processing done according to your
consent or the processing is necessary to conclude or perform under a contract
with you.
Where you have provided your consent for the processing of
your personal information, you may withdraw your consent. If you withdraw your
consent, we will explain the consequences to you. We may proceed to process
your personal information even if you have withdrawn your consent if the law
permits or requires it. It may take up to 15 business days for the change to
reflect on our systems, during this time we may still process your personal
information. You must inform us of any objection in writing. Please refer to
our PAIA Manual for further information in this regard, like the process you
should follow to give effect to this right.
You have a right to file a complaint with us or any
Regulator with jurisdiction about an alleged contravention of the protection of
your personal information by us. We will address your complaint as far as
possible.
A cookie is a small piece of data sent from our websites or applications to your computer or device hard drive or Internet browser where it is saved. The cookie contains information to personalise your experience on our websites or applications and may improve your experience on the websites or applications. The cookie will also identify your device, like the computer or smart phone. By using our websites or applications you agree that cookies may be forwarded from the relevant website or application to your computer or device. The cookie will enable us to know that you have visited the website or application before and will identify you. We may also use the cookie to prevent fraud and for analytics.